This Refund Policy explains when a payment made to Copypen (operated by Capital X Sdn Bhd) is eligible for a refund, and how to request one. It forms part of, and should be read together with, our Terms and Conditions.
We offer a 30-day money-back guarantee on your first subscription payment for any paid plan. If Copypen does not meet your expectations for any reason, contact our support team within 30 days of that first payment to request a full refund.
The 30-day guarantee applies to your first payment only. Subsequent monthly or annual renewal charges are not eligible for a refund.
As a goodwill gesture, we may consider a refund of a renewal charge if the request is made within 72 hours of the charge and Copypen has not been used during that new billing cycle. This is granted at our discretion and is not an automatic entitlement.
Annual plans are covered by the same 30-day guarantee, measured from the date of the first payment. After that period, no pro-rated cash refund will be issued for any unused portion of the subscription term.
As an alternative, the remaining value of an annual term may be converted into monthly subscription credit upon request, subject to our approval.
You may cancel your subscription at any time from your account settings. After cancellation, your access remains active until the end of the current billing cycle.
Cancellation is not a refund. Cancelling stops future charges only; it does not entitle you to a refund of any period already paid for.
Full access to Copypen is granted immediately after payment, and the platform is available 24/7. Accordingly, the following are not valid grounds for a refund once the 30-day guarantee period has ended:
We are here to help. If you are having difficulty using Copypen, please contact us — we provide tutorials, guides, and direct support to make sure you get the full value of your subscription.
Send your request to [email protected] with the following details:
Approved requests are processed within 7 to 14 working days from the date of approval. Refunds are issued to the original payment method (FPX, credit/debit card, or the payment gateway used).
How quickly the amount appears in your account depends on your bank or card issuer and may take additional time that is outside our control.
If you have any questions about this policy, please contact us at [email protected].
Copypen is a set of tools designed to support your marketing and business operations. We do not guarantee any particular outcome, including increased sales, revenue, customer numbers, or business performance. Results depend on many factors outside our control, including your own effort, strategy, products, and market conditions. The absence of an expected result is not a valid ground for a refund.
Questions about this document? Reach us at [email protected].